Steward at Metro Service

Our many stewards in the Metro come from very different backgrounds - culturally and educationally. We have former shop assistants, bankers and pedagogues amongst our stewards. What they all have in common is a highly developed sense of service and joy of being in contact with many people during the day. 

Training and requirements:

In order to become a steward, you need to complete a 10-12 week training course including a number of tests that must be passed in order to complete the course. It's not possible to take time off during the training course, but you will receive full pay during the entire period. 

During the course you will be trained in customer service, violence prevention guidelines, communication, ticketing and general service. In addition, our future stewards will learn about railway safety and driving metro trains.

In order to become a steward in the Metro, you need to: 

• Be at least 21 years of age
• Be able to present a criminal record
• Have completed primary school examinations
• Be able to express yourself clearly and effortlessly in Danish - both orally and in writing
• Have a good command of English
• Have a technical sense and a desire to familiarise yourself with the trains' technology
• Be service-minded
• Exude authority, credibility and trust
• Be prepared to work in three shifts around the clock - all year round
• Receive medical authorisation by the Danish Civil Aviation & Railway Authority (Trafikstyrelsen)